N.M. Admin. Code § 15.11.31.10 - ADMINISTRATION OF CERTIFIED SERVER TRAINING PROGRAM
A.
Providers' responsibility in
administering a certified program: It is the responsibility of providers
to ensure that they and any instructors employed by them are teaching a
certified program.
B.
Course
materials: Providers shall ensure that each student is provided complete
course materials at the beginning of each certified program. Providers who
administer an on-line program shall ensure that each student either has
electronic access to course materials or is able to print out course materials
for quick reference after satisfactory completion of the program. All course
materials shall be presented by instructors in a manner that does not indicate
which material is selected for the proctored test.
C.
Prior approval required:
Providers must obtain prior approval from the director before changing the
required content of a certified program.
D.
Proctored tests: Proctored
tests must be administered in person immediately after completion of a
classroom program. Students may not have access to course materials during
administration of the proctored test. Exam questions must be rotated on a
regular basis to ensure exam validity and security. Providers may allow an
applicant who fails the test to re-take it at another time in the presence of
an instructor. Proctored tests must be graded by a certified instructor and
cannot be graded by a student.
E.
On-line tests: On-line tests must be available to be administered
immediately after students complete the course or complete a particular module
of the course. Exam questions must be rotated on a regular basis to ensure exam
validity and security. Students may not have access to course materials during
administration of the on-line test. Providers administering on-line tests shall
provide the necessary security measures to the satisfaction of the director to
combat the potential for cheating. Examples of security measures include, but
are not limited to, shuffling exam questions each time a new exam begins,
prohibit students from stopping and resuming the exam session, implement a
reasonable time limit on the exam, present security questions at random
throughout the exam. The results of the on-line test must be given to the
student after completion of the on-line test, and providers shall provide a
score report indicating wrong answers by referencing course content
section.
F.
ADA
compliance: Providers and instructors are required to comply with the
Americans with Disabilities Act (ADA) and ensure that students with
disabilities are provided with reasonable accomodation for instructional and
learning purposes to the extent required by law.
G.
Administration of on-line
programs: Providers who administer an on-line program without the
presence of a live instructor must ensure the following:
(1)a secure login process is in place to
confirm the identity of the person taking the course;
(2)students may not be allowed to
fast-forward through the instruction portion of the course;
(3)students must have adequate access to a
help desk or customer service to resolve technical problems without delaying
the flow of instruction, as well as access to a person who can answer
substantive questions that may arise in the course of the training within 72
hours of the student asking the question;
(4)no advertisements appear during course
instruction; and
(5)students either
have electronic access to course materials or are able to print out course
materials for quick reference after satisfactory completion of the on-line
program as required by these rules.
Notes
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.