N.M. Admin. Code § 17.10.2.11 - PAYMENTS AND PAYMENT AGREEMENTS
A. A dealer shall make a reasonable effort to
enter into a payment agreement with a residential customer with a delinquent or
past due account.
B. Payment
agreements shall be binding contracts under New Mexico law and shall be in
writing. The pricing and time period language shall be printed in no less than
12-point boldface type of uniform font.
C. A dealer shall make reasonable efforts to
provide service to a residential customer who offers cash payments.
D. A dealer shall make reasonable efforts to
incorporate LIHEAP payments, if applicable, into payments and payment
plans.
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