N.M. Admin. Code § 17.11.22.13 - ALTERNATIVE SERVICE
An ILEC shall provide alternative service to a customer whose order is held, unless the customer was the cause of the delay.
A. Where wireless phone service or equivalent
service is available, an ILEC shall offer to pay for the customer to receive
such service.
(1) The ILEC shall cover all
nonrecurring charges, including charges for the wireless handset, all monthly
recurring charges, and unlimited local calling until the ILEC completes the
service request. The ILEC may supply the customer with a wireless handset and a
prearranged service plan or a voucher to obtain the same from a third
party.
(2) The customer shall be
responsible for paying roaming and long distance charges.
B. Where wireless phone service or equivalent
service is not available, the ILEC shall offer the customer free of charge a
telephone number, a listing, and the customer's choice of either:
(1) free remote call forwarding of that
number until service is provided; or
(2) a free voice mailbox to which the
customer's calls may be directed until service is provided.
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.