N.M. Admin. Code § 17.11.22.18 - NETWORK CALL COMPLETION REQUIREMENTS FOR OPERATOR ASSISTED CALLS

A carrier offering operator assistance to the public shall answer eighty-five (85) percent of directory, intercept, toll and local assistance calls within ten (10) seconds. The following are not answers:

A. an acknowledgement that the customer is waiting on the line;

B. a dropped call;

C. directing the call to a company representative or mechanized system incapable of providing assistance to the customer; or

D. directing the call to a system that will only take a message from the customer.

Notes

N.M. Admin. Code § 17.11.22.18

17.11.22.18 NMAC - Rp, 17.11.22.18 NMAC, 2-1-06