N.M. Admin. Code § 17.11.22.19 - QUALITY OF SERVICE STANDARDS FOR NON-DESIGNED SERVICES
A.
Installation of primary local
exchange lines. An ILEC shall complete at least ninety-six (96) percent
of all requests for installation of primary local exchange lines within the
time frames established
17.11.22.12 NMAC.
B.
Held orders for primary local
exchange lines. An ILECs annual held order rate for primary local
exchange lines shall not exceed 0.035 percent. The annual held order rate shall
be the average of the monthly held order rates. The monthly held order rate
shall be calculated as the number of an ILEC's held orders for primary local
exchange lines as of the last day of the month, excluding orders for which
waivers have been granted, expressed as a percentage of the total number of the
ILEC's switched access lines in service at the end of that month.
C.
Trouble reports.
(1) An ILEC's trouble report rate shall not
exceed five (5) trouble reports per month per 100 access lines in service per
wire center.
(2) An ILEC's repeat
trouble report rate shall not exceed 18% of total monthly trouble reports, on a
wire center basis.
D.
Out-of-service clearances.
(1)
An ILEC shall clear eighty-five (85) percent of out-of-service trouble reports
in each month within twenty-four (24) hours, on a wire center basis.
(2) The monthly average repair interval in a
wire center shall not exceed twenty (20) hours.
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