N.M. Admin. Code § 17.11.22.8 - REPORTING REQUIREMENTS FOR ILECS
Unless otherwise specified, an ILEC shall provide data both by wire center listed alphabetically by name, and on a statewide average basis. An ILEC shall submit all reports to the commission in printed and electronic spreadsheet format. An ILEC shall file separate reports for nondesigned and designed services for the categories specified in subsections A through F. An ILEC shall file reports quarterly, except for held order reports, which shall be filed monthly, but shall compile data on a monthly basis. Reports shall be filed with the commission within thirty (30) days of the period covered by the report.
A.
Trouble
reports. An ILEC shall maintain an accurate and complete record of all
trouble reports, categorized as out-of-service trouble reports or all other
trouble reports, and shall note the wire center associated with each trouble
report. Trouble reports received after 4:00 p.m. Monday through Friday shall be
deemed received at 8:00 a.m. the following business day. Each ILEC shall report
the number of trouble reports in each category received at each wire center and
the number of access lines in service at each wire center.
B.
Trouble report rate. An ILEC
shall report the trouble report rate for out-of-service and all other trouble
reports for each wire center (number of trouble reports per hundred access
lines per wire center) and, where applicable, the reason a wire center exceeded
the trouble report rate.
C.
Trouble reports cleared. An ILEC shall report the percentage of
out-of-service and all other trouble reports cleared by each wire center within
twenty-four (24) hours, and the average repair interval for out-of-service
trouble reports.
D.
Repeat
trouble report rate. An ILEC shall report the repeat trouble report rate
for out-of-service and all other trouble reports for each wire center (number
of repeat trouble reports per hundred access lines per wire center) and, where
applicable, the reason a wire center exceeded the applicable repeat trouble
report rate.
E.
Installation
of primary local exchange lines within established time frames. An ILEC
shall calculate and report by wire center the percentage of orders for primary
local exchange lines installed within the time frames established in
17.11.22.12 NMAC, excluding
installations not completed due to circumstances beyond the reasonable control
of the ILEC or for which a waiver or variance has been granted.
F.
Average repair interval. An
ILEC shall report, by wire center, the average interval for repairing
service.
G.
Held
orders.
(1)
Non-designed
services. An ILEC shall report, by wire center and on a statewide
average basis, the number of held orders for non-designed services in each of
the following categories, and shall, upon request of the commission, provide an
explanation for the level of held orders in any particular category. For
primary local exchange lines, an ILEC shall also report the number of held
orders as a percentage of the total switched access lines in service each
month:
(a) total;
(b) business customers;
(c) residence customers;
(d) primary local exchange lines;
(e) additional lines;
(f) orders held for 15-30 days;
(g) orders held 31-90 days;
(h) orders held 91-180 days;
(i) orders held over 180 days;
(j) orders for which waiver petitions are
pending or have been granted; and
(k) orders cancelled by the
customer.
(2)
Designed services. An ILEC shall report the number of held orders for
designed services in each of the following categories and shall, upon request
of the commission, provide an explanation for the level of held orders in any
particular category:
(a) wire
center;
(b) orders held for 15-30
days;
(c) orders held for 31-90
days;
(d) orders held for 91-180
days;
(e) orders held for over 180
days;
(f) orders for which waiver
petitions are pending or have been granted; and
(g) orders cancelled by the
customer.
H.
Business office and repair office answer time. An ILEC shall
report separately for its business office and its repair office the percentage
of calls answered within the time frames specified in
17.11.22.20 NMAC.
I.
Carrier profile. No later
than March 1 of each year, ILECs shall also report the following information to
the commission, based on its operations as of December 31 of the previous year:
(1) total number of switched access lines in
service;
(2) total number of
residence switched access lines in service;
(3) total number of business switched access
lines in service; and
(4) total
number of orders received.
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