N.M. Admin. Code § 17.11.8.14 - SALE AND VERIFICATION OF TELECOMMUNICATIONS SERVICES
A. All providers shall approve all sales
scripts and written materials used by its sellers, including contract
sellers.
B. Any seller that
attempts to persuade a customer to purchase telecommunications services or
change his provider shall make adequate inquiry to reasonably ensure that he is
talking to the customer.
C. All
sellers shall, at a minimum, clearly and unambiguously:
(1) identify himself or herself and the
provider that he or she is asking the customer to use or the telecommunications
service he or she is asking the customer to purchase; and
(2) explain all the material terms and price
of the purchase and inform the customer of the fact that a fee may be charged
for any change in provider.
D. A seller shall not use false or misleading
information or tactics that would be considered by a prudent person to be
pressure tactics to convince the customer to purchase a telecommunications
service or change a provider.
Notes
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