N.M. Admin. Code § 18.20.11.14 - RESPONSIBILITIES OF SERVICE CENTER OPERATORS
A service center operator shall:
A. provide the tools, test equipment, and
manuals needed for installing, inspecting, downloading, calibrating, repairing,
maintaining, servicing and removing ignition interlock devices.
B. ensure that all devices are installed and
removed in a workmanlike manner in accordance with accepted trade practices by
properly trained and certified installers.
C. ensure that all devices are serviced in a
workmanlike manner in accordance with accepted trade practices by a properly
trained and certified service center operator or service technician.
D. maintain sufficient staff to ensure an
acceptable level of service; the service center must be staffed with at least
one certified installer during all posted hours of operation.
E. report to the Bureau in writing within ten
(10) business days any changes in location, fee schedule, or other matters that
may affect the service center operator's ability to comply with the
requirements of this rule.
F.
provide expert or other required testimony in any civil or criminal proceedings
regarding the installation, servicing, and removal of devices or the
interpretation of recorded data.
G.
reimburse the Bureau for any costs incurred if the service center operator
requests the Bureau to provide testimony in any civil or criminal procedures
involving the installation, servicing, and removal of an ignition interlock
device.
H. not reveal any personal
and medical information provided by drivers to any person other than the
appropriate authorities or employees of the manufacturer of service center
operator on an as-needed basis.
I.
provide information to interested drivers concerning the device and costs of
installation, leasing, servicing, and removal. An installer may state that the
installer is "licensed by the Traffic Safety Bureau" and may state that the
device the installer provides is "approved by the Traffic Safety Bureau for use
in New Mexico" in its advertising or promotional materials.
J. provide to each driver at the time the
device is installed a form prescribed by the Bureau on which the driver shall
self-certify the number of vehicles he or she drives.
K. ensure that ignition interlock devices are
installed on all vehicles driven by the driver within ten (10) business days of
the date requested by a sentenced driver.
L. inquire of the sentenced driver whether
the sentenced driver has a driver's license or state-issued identification
card. If so, the installer shall affix the state-prescribed indicator on the
card indicating that the sentenced driver is prohibited from driving any
vehicle that does not have an ignition interlock device installed.
M. take adequate security measures to prevent
drivers or other unauthorized persons from accessing secured materials in
service centers such as tamper seals, installation instructions, computer
disks, and any other material used to install, service, or remove the
device.
N. provide a certificate of
installation to a driver upon request.
O. submit a copy of the certificate of
installation and the driver's self-certification to the appropriate authorities
within ten (10) business days of completion of each installation.
P. collect all fees and costs associated with
installing, leasing, servicing and removing ignition interlock
devices.
Q. ensure that no driver
or other unauthorized person witnesses the installation, servicing or removal
of an ignition interlock device.
R.
use only reference samples certified by an independent laboratory and approved
by the Bureau to calibrate ignition interlock devices. If wet bath reference
samples are to be used to calibrate ignition interlock devices from mobile
service centers, the service center operator shall ensure that:
(1) the reference samples provided to the
mobile service center can be maintained within the temperature limits specified
by the manufacturer of the reference sample for accuracy of results;
or
(2) that substitute devices are
pre-calibrated at the fixed site service center and exchanged for the devices
needing calibration at the mobile service center.
S. comply with all requirements of this
rule.
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