N.M. Admin. Code § 18.20.3.16 - EVALUATION OF PRIVATE DRIVER EDUCATION SCHOOLS

A. Responsibility. The bureau or its designee:

(1) shall conduct periodic evaluations of driver education schools using criteria developed by the bureau; the bureau shall prepare a written evaluation and shall provide a copy of the evaluation to the licensee upon request; the bureau may in its discretion conduct evaluations of a driver education school on its own initiative at any time and for any reason or in response to complaints from any person; the bureau shall document, investigate, and discuss all complaints with the driver education school;

(2) may conduct on-site quality assurance visits; on-site visits may address the adequacy of classroom facilities, instructor's traffic safety knowledge and teaching techniques, learning environment, quality of the curriculum, class materials, examination questions and customer service.

B. Relevant factors. In conducting its evaluations, the bureau shall consider:

(1) the number and nature of any comments or complaints received from students, instructors, judges, law enforcement officers, and others;

(2) whether the driver education school consistently meets the requirements of this rule; and

(3) the results from on-site quality assurance visits.

Notes

N.M. Admin. Code § 18.20.3.16

18.20.3.16 NMAC - Rp, 18 NMAC 20.3.12, 1-1-03; A, 2-13-09