N.M. Admin. Code § 5.55.8.10 - COMPLAINTS RELATED TO THE STATEWIDE ADVANCED PLACEMENT EXAM POLICY
A. Institutions
shall establish appropriate policies and practices for receiving and resolving
complaints from students or other complainants regarding the transfer of
general education curriculum. Such policies shall include at least the
following components:
(1) Complainants shall
be required to first seek resolution of their complaint directly within the
institution.
(2) A time frame
within which the institution shall investigate the complaint and respond to the
complainant shall be specified.
(3)
The institution shall assure that an impartial party is involved in
consideration of the complaint.
(4)
The institution shall assure that no adverse action shall be taken against the
student or complainant as a result of registering the complaint.
(5) The institution shall identify the
department as the agency to be contacted in cases where the complaint remains
unresolved.
B. When a
student or other complainant contacts the department with a complaint, the
department shall require that the complaint be submitted in writing. The
complaint shall include a summary of the process followed by the complainant to
resolve the complaint through the institution's internal procedures.
C. Following receipt of a written complaint,
the department shall contact the relevant institution to ascertain whether the
complaint is bona fide, that is, whether the institution's internal complaint
process has been followed sufficiently to warrant filing of the complaint with
the department.
D. Upon
determination that the complainant has not followed the institution's internal
process to a sufficient extent, the department shall refer the complainant to
the institution to follow the institution's complaint procedure.
E. Upon determination that the complaint is
bona fide, the department shall request a response to the complaint from the
institution, summarizing its position and justification for its course of
action. Such response shall be provided in writing to the department within 10
days of receipt by the institution.
F. The department shall conduct an analysis
of the complaint, considering all information submitted by both parties, and
may at its discretion solicit additional information relevant to the complaint.
The analysis shall be consistent with the general principles and other
specifications of 5.55.8 NMAC.
G.
The department shall render its decision as to the appropriateness of the
actions of the parties to each complaint. If a student's articulation complaint
includes commonly numbered courses or courses contained in a meta-major or
transfer module and is upheld, the receiving institution shall reimburse the
student the complete cost, including tuition, books and fees, of each course
the student was required to repeat at the receiving institution.
Notes
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