N.M. Admin. Code § 8.370.16.23 - COMPLAINTS
A. Filing
complaints: Any person may file a complaint with a licensee or the authority
regarding the operation of a facility. Complaints may be made orally or in
writing.
B. Reviewing complaints:
Each facility shall establish a system of reviewing complaints and allegations
of violations of resident's rights established under this section. The facility
shall designate a specific individual who, for the purpose of effectuating this
section, shall report to the administrator.
C. Reporting complaints: Allegations that
residents' rights have been violated by persons licensed, certified or
registered by any professional licensing board or designated authority shall be
promptly reported by the facility to the appropriate licensing or examining
board or authority and to the person against whom the allegation has been made.
Any employee of the facility and any person licensed, certified, or registered
by any professional licensing board or authority, may also report such
allegations to the board.
Notes
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