10A N.C. Admin. Code 13K .0604 - PATIENT'S RIGHTS AND RESPONSIBILITIES
(a) A
hospice agency shall provide each patient with a written notice of the
patient's rights and responsibilities in advance of furnishing care to the
patient or during the initial evaluation visit before the initiation of
services. The agency shall maintain documentation showing that each patient has
received a copy of his or her rights and responsibilities as defined in
G.S.
131E-144.3.
(b) A hospice agency shall provide patients
with a business hours telephone number for information, questions, or
complaints about services provided by the agency. The agency shall also provide
the Division of Health Service Regulation's complaints intake telephone
numbers: within N.C. (800) 624-3004; outside of N.C. (919) 855-4500. The
Division of Health Service Regulation shall investigate all allegations of
non-compliance with the rules of this Subchapter.
(c) A hospice agency shall initiate an
investigation within 72 hours of complaints made by a patient or his or her
family. Documentation of both the existence of the complaint and the resolution
of the complaint shall be maintained by the agency, for a minimum of one-year,
in accordance with hospice agency policy and procedures.
Notes
Eff. February 1, 1996;
Readopted Eff. January 1, 2021.
Eff. February 1, 1996.
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