Ohio Admin. Code 4901:1-10-03 - Records
(A) Retention
of records
(1) Unless otherwise specified in
this chapter or in paragraph (A)(2) of this rule, the regulations governing the
retention and preservation of electric utility records are set forth in the
appendix to rule
4901:1-9-06 of the
Administrative Code.
(2) Unless
otherwise specified in this chapter, each electric utility shall maintain, for
three years, records that are sufficient to demonstrate compliance with the
rules of this chapter. Failure to retain records, as required by this rule,
sufficient to demonstrate compliance with the rules of this chapter shall give
rise to a rebuttable presumption to the contrary.
(3) If compliance with any rule in this
chapter is determined on the basis of activities (such as inspection, testing,
or maintenance) occurring over a period of two years or more, then the
three-year record retention requirement shall be increased by the total number
of years over which such activities are required to occur and shall apply to
the compilation of records comprised of the activities required during the
stated period.
(B)
Access to records
(1) Each electric utility
shall provide access to its records maintained in accordance with paragraph (A)
of this rule to the staff upon request of the staff.
(2) Access to records and business activities
includes such records and activities as would allow the staff to adequately
monitor Ohio-specific customer calls made to the electric utility call center
or a third party vendor hired by the electric utility.
(3) Access includes the ability of staff to
adequately monitor the electric utility call center interactions with Ohio
customers either at a location in Ohio or in a manner agreed to by the
staff, including.
Electric utilities shall provide
providing access to
staff to monitor customer calls without the customer service
representative's knowledge of the monitoring.
Notes
Promulgated Under: 111.15
Statutory Authority: R.C. 4905.22, 4905.04, 4928.06, 4928.11
Rule Amplifies: R.C. 4933.121, 4905.06, 4905.22, 4928.11
Prior Effective Dates: 07/01/1999, 09/18/2000, 06/29/2009
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