Ohio Admin. Code 5122-29-22 - Referral and information service
(A) "Referral and information service" means
responses, usually by telephone, to inquiries from people about services in the
community. Referral may include contacting any agency or a provider in order to
secure services for the person requesting assistance.
(B) Referral and information service shall be
planned and coordinated with other health and human service providers, and
shall:
(1) Have a mechanism to compile
information about services available in the service system and the community;
and
(2) Have mechanisms to
determine whether persons referred were able to access services, were satisfied
with the services, or experienced any problems with the referral source. This
information shall be used to determine if particular providers shall continue
to be used as referrals for persons seeking services. All state and federal
confidentiality laws shall be adhered to in this process.
(C) The agency
provider shall
ensure access and availability of referral and information service including:
(1) A referral and information service shall
have a published telephone number, including a published telephone number for
special telephone services for the hearing impaired; and
(2) The agency
provider shall
ensure access and availability for persons whose primary means of communication
is a language other than english, and for persons with communication
impairments such as speech, language or hearing disorders, access to
telecommunication devices for the deaf
(TDD)
telecommunication relay services
(TRS), and for persons with visual impairments.
A TRS is a telephone service that allows persons with hearing or speech disabilities to place and receive telephone calls, such services include but are not limited to text to speech relay and signing to speech relay.
(D) Each call and contact shall be logged and
shall include the date, time and person answering the call or
contact.
(E)
A referral and information service is not hotline
service, and is not intended to replace the crisis assistance function of a
hotline service.
Replaces: 5122-29-22, 3793:2-1-08
Notes
Promulgated Under: 119.03
Statutory Authority: 5119.36
Rule Amplifies: 5119.36
Prior Effective Dates: 1/1/91, 7/15/01
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