Okla. Admin. Code § 165:35-23-9 - Utility acknowledgement of customer complaint inquiries
If PUD contacts a utility concerning a customer complaint, the utility shall respond to PUD within the following time periods:
(1) Inquiries regarding disconnection, suspension, or termination of service shall be acknowledged by the utility within one (1) business day of receipt of inquiry from PUD.
(2) Inquiries other than for disconnection, suspension, or termination of service shall be acknowledged by the utility within three (3) business days of receipt of inquiry from PUD.
Notes
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