Or. Admin. R. 407-005-0105 - Definitions
The following definitions apply to OAR 407-005-0100 through 407-005-0120:
(1) "Customers or
Clients" means any individual or entity having contact with the Department
seeking information, services, or reimbursement. This includes, but is not
limited to: clients and their family members, informal client supports,
advocates, Department staff, taxpayers, public officials, service providers,
community based organizations, media, and other interested parties;
(2) "Customer Service Complaint" means a
written complaint filed by a customer or client that expresses dissatisfaction
with staff conduct, customer service or lack of customer service received from
Department personnel or Department contractors;
(3) "Department" means the Department of
Human Services.
(4) "Department
Contractors" means employees, volunteers, trainees, and other individuals or
entities who contract with the Department to provide services.
Notes
Stat. Auth.: ORS 409.050
Stats. Implemented: ORS 409.010 and 411.977
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