Or. Admin. R. 860-300-0050 - Communication Requirements Prior, During, and After a Public Safety Power Shutoff (PSPS)
(1) When a
Public Utility determines that a PSPS is likely to occur, it must deliver
notification of the PSPS to its Public Safety Partners, operators of
utility-identified critical facilities, and adjacent local Public Safety
Partners.
(a) To the extent practicable, the
Public Utility must provide priority notification directly to Public Safety
Partners, operators of utility-identified critical facilities, and adjacent
local Public Safety Partners.
(b)
In notifying Public Safety Partners and utility-identified critical facilitates
of PSPS events, including adjacent local Public Safety Partners, the utility
will communicate the following information, at a minimum:
(A) The PSPS zone, which would include
Geographic Information System shapefile(s) depicting current boundaries of the
area subject to de-energization;
(B) Date and time PSPS will be executed;
(C) Estimated duration of PSPS;
(D) Number of customers impacted
by PSPS;
(E) When feasible, the
Public Utility will support Local Emergency Management efforts to send out
emergency alerts;
(F) At a minimum,
status updates at 24-hour intervals until service has been restored;
(G) Notice of when re-energization efforts
will begin and when re-energization is expected to be complete; and
(H) Information provided under this rule does
not preclude the Public Utility from providing additional information about
execution of the PSPS to its Public Safety Partners.
(c) In notifying utility-identified critical
facilities, the Public Utility will communicate the following information, at a
minimum:
(A) Date and time PSPS will be
executed;
(B) Estimated duration
of PSPS;
(C) At a minimum, status
updates at 24-hour intervals until service has been restored;
(D) Notice of when re-energization efforts
will begin and when re-energization is expected to be complete; and
(E) In addition to the above requirements,
utilities will also provide Geographical Information Files with as much
specificity as possible to Operators of Communications facilities in the area
of the anticipated PSPS.
(d) ESF-12 will notify Oregon Emergency
Response System (OERS) partners and Local Emergency Management in coordination
with Oregon's Office of Emergency Management.
(2) When a Public Utility determines that a
PSPS is likely to occur, the Public Utility must provide advance notice of the
PSPS to customers via a PSPS web-based interface on the Public Utility's
website and other media platforms, and may communicate PSPS information
directly with customers consistent with this rule.
(a) In providing notice to customers about a
PSPS, the Public Utility will, at a minimum:
(A) Utilize multiple media platforms to
maximize customer outreach, including but not limited to, social media, radio,
television, and press releases;
(B)
Consider the geographic and cultural demographics of affected areas, including
but not limited to broadband access, languages prevalent within the utility's
service territories, considerations for those who are vision or hearing
impaired; and
(C) Display on its
website homepage a prominent link to access current information about the PSPS,
consistent with OAR 860-300-0060, including a depiction of the boundary. The
PSPS information must be easily readable and accessible from mobile devices.
(b) The Public Utility
may directly notify its customers through email communication or telephonic
notification (e.g., text messaging and phone calls) when it
will not impede Local Emergency Management alerts due to capacity limitations.
If the Public Utility provides direct notification, the Public Utility will
communicate the following information, at a minimum:
(A) A statement of impending PSPS execution,
including an explanation of what a PSPS is and the risks that the PSPS would be
mitigating;
(B) Date and time PSPS
will be executed;
(C) Estimated
duration of PSPS;
(D) A 24-hour
means of contact customers may use to ask questions or seek information;
(E) How to access details about
the PSPS via the Public Utility's website, including education and outreach
materials disseminated in advance of the annual wildfire season;
(F) After initial notification, the Public
Utility will provide, at a minimum, status updates at 24-hour intervals until
the conditions prompting the PSPS have ended; and
(G) Notice of when re-energization efforts
will begin and when re-energization is expected to be complete.
(3) To the extent
possible, the Public Utility will adhere to the following minimum notification
prioritization and timeline in advance of a PSPS:
(a) 48-72 hours in advance of anticipated
de-energization, priority notification to Public Safety Partners, operators of
utility-identified critical facilities, and adjacent local Public Safety
Partners;
(b) 24-48 hours in
advance of anticipated de-energization, when safe: secondary notification to
all other affected customers; and
(c) 1-4 hours in advance of anticipated
de-energization, if possible: notification to all affected customers.
(4) The Public Utility's
communications required under this rule do not replace emergency alerts
initiated by local emergency response.
(5) Nothing in this rule prohibits the Public
Utility from providing additional information about execution of the PSPS to
Public Safety Partners, utility-identified critical facilities, or
customers.
Notes
Statutory/Other Authority: ORS 183, ORS 756 & ORS 757
Statutes/Other Implemented: ORS 756.040 & ORS 757.035
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