Or. Admin. Code § 259-059-0300 - Complaints

(1) Any complaint or allegation made to the Department against an applicant or licensee must be submitted on a Department-approved complaint form before an investigation can be initiated unless the Department grants an exception.

(2) A complainant must file the complaint or allegation with the Department within one year of knowledge of the incident's occurrence.

(3) When the Department receives a complaint or allegation, the Department will conduct a preliminary administrative review of the complaint or allegation to ensure there is sufficient information to proceed. The Department may conduct a fact-finding preliminary investigation. The Department may consider additional credible sources of information to determine non-compliance.

(4) If the Department determines that there is sufficient information to support the complaint or allegation, the Department may open a case and conduct an investigation to gather relevant information.

(5) Applicants, licensees, entity representatives, or other involved parties must respond to any questions or requests within 20 business days after a request is mailed by the Department unless an extension is requested and approved by the Department.

Notes

Or. Admin. Code § 259-059-0300

DPSST 11-2023, temporary adopt filed 11/30/2023, effective 12/1/2023 through 5/28/2024; DPSST 11-2023, temporary adopt filed 11/30/2023, effective 12/1/2023 through 5/28/2024; DPSST 5-2024, adopt filed 04/25/2024, effective 5/1/2024

Statutory/Other Authority: ORS 181A.870 & ORS 181A.900

Statutes/Other Implemented: ORS 181A.900