Or. Admin. Code § 309-118-0010 - Policy Statement
(1) It is
the policy of OSH that the care and treatment of its patients be administered
in a manner that preserves their civil and legal rights. OSH will maintain a
process for patients and their representatives to resolve informal complaints
or grievances concerning the patient's care, treatment and rights. It is OSH's
policy to encourage all personnel to alert treatment staff concerning any
patient's or their representative's informal complaint, grievance, or request
for review.
(2) OSH recognizes the
responsibility and authority of other state and federal agencies to receive and
review complaints from patients or their representatives. No patient or
representative shall be subjected to reprisal by OSH or OSH staff for
contacting or seeking review of an informal complaint or grievance under these
rules or outside of OSH.
(3) A
patient or patient's representative who files an informal complaint or
grievance may pursue other remedies, including, but not limited to, filing a
grievance directly with the state agency that has licensure survey
responsibility over OSH.
(4) If the
grievance involves an allegation of abuse, the Grievance Committee shall refer
the allegation immediately to the agency responsible for investigating patient
abuse pursuant to ORS
430.745 and OAR
943-045-0000.
(5) Nothing in this section modifies an
individual's mandatory abuse reporting obligations.
(6) Nothing in these rules is intended to
affect the right of a patient to seek independent redress of grievances by
access to state or federal courts.
Notes
Statutory/Other Authority: ORS 179.040, 413.042, 179.321 & 179.360
Statutes/Other Implemented: ORS 426.385, 179.321 & 179.360
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