Or. Admin. Code § 407-005-0105 - Definitions
The following definitions apply to OAR 407-005-0100 through 407-005-0120:
(1) "Customers or Clients " means any
individual or entity having contact with the Department seeking information,
services, or reimbursement. This includes, but is not limited to: clients and
their family members, informal client supports, advocates, Department staff,
taxpayers, public officials, service providers, community based organizations,
media, and other interested parties;
(2) "Customer Service Complaint " means a
written complaint filed by a customer or client that expresses dissatisfaction
with staff conduct, customer service or lack of customer service received from
Department personnel or Department contractors ;
(3) "Department " means the Department of
Human Services.
(4) "Department
Contractors " means employees, volunteers, trainees, and other individuals or
entities who contract with the Department to provide services.
Notes
Stat. Auth.: ORS 409.050
Stats. Implemented: ORS 409.010 and 411.977
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