Or. Admin. Code § 411-068-0060 - Complaints

(1) The Department shall issue a notice to each RB facility, which shall include the telephone number of the Department and the Local Licensing Authority and the procedures for making complaints. The notice shall be posted in a conspicuous place available to tenants.

(2) Complaints regarding a facility may be made to the Department or Local Licensing Authority by any person, including a tenant of the facility. When a complaint is received, the Department or authorized representative shall investigate the complaint.

(3) No operator or employee of a facility shall retaliate against a tenant by increasing charges, decreasing services, rights or privileges; threatening to increase charges or decrease services, rights or privileges; taking or threatening to take any action to coerce or compel the tenant to leave the home; or by harassing, abusing, or threatening to harass or abuse a tenant in any manner related to the filing, or possible filing, of a complaint with the Department.

Notes

Or. Admin. Code § 411-068-0060

SSD 15-1990, f. 7-30-90, cert. ef. 8-1-90; APD 24-2022, amend filed 06/13/2022, effective 7/1/2022

Statutory/Other Authority: ORS 410.070 & 443.485

Statutes/Other Implemented: ORS 443.480 & 443.500