Or. Admin. Code § 582-020-0005 - Dispute Resolution, General
(1)
It is the intention of the Office of Vocational Rehabilitation Services (OVRS)
to resolve disputes between OVRS and its clients quickly and fairly.
(2) Clients who are dissatisfied or disagree
with a decision that affects the provision of vocational rehabilitation
services shall have available a continuum of dispute resolution options,
including informal negotiation and problem-solving, mediation, impartial fair
hearings, and formal administrative review.
(3) OVRS shall inform its clients about the
range of dispute resolution options available and their right to seek the
assistance of the Client Assistance Program.
Notes
Statutory/Other Authority: ORS 344.530 & 344.590
Statutes/Other Implemented: ORS 344.530, 344.550 & 344.590
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