Or. Admin. Code § 836-043-0082 - Policyholder Services
A servicing carrier shall provide all of the following to each policyholder or a representative of the insured and its producer:
(1) Access to audit, loss control and safety
services.
(2) Prompt, professional
handling of claims, including investigation, resolution and
communication.
(3) Fair and prompt
responses to complaints and disputes.
(4) Access to appropriate information
regarding the classification of the business and the factors influencing the
policy premium.
Notes
Stat. Auth.: ORS 656.427, 656.730 & 731.244
Stats. Implemented: ORS 656.427, 656.730 & 737.265
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