Or. Admin. Code § 860-021-0009 - Applications for Utility Service from an Energy or Large Telecommunications Utility
(1) An
application for energy or telecommunications utility service must be made when:
(a) Service is requested by a person who has
not previously been served by the energy or large telecommunications
utility;
(b) Service has been
involuntarily discontinued in accordance with these rules, and the person later
seeks to have service restored; or
(c) Service has been voluntarily
discontinued, and a request to restore service has not been made within 20
days.
(2) An application
is a request for energy or telecommunications utility service. The energy or
large telecommunications utility shall not accept an application for service
until the applicant establishes credit as set forth in OAR
860-021-0200 and
860-021-0205. However, the
energy or large telecommunications utility may refuse a service application
under OAR 860-021-0335.
(3) An energy or large telecommunications
utility may require an applicant to provide the following information when
applying for service:
(a) The name of
person(s) responsible for payment on the account;
(b) The name to be used to identify the
account, if different than the actual name;
(c) The birth date of person(s) responsible
for payment on the account;
(d) The
social security number of person(s) responsible for payment on the
account;
(e) A current valid Oregon
driver license number of the person(s) responsible for payment on the
account;
(f) The service
address;
(g) The billing address,
if different than service address; and
(h) Any available telephone numbers where the
applicant can be reached night and day.
(4) In lieu of providing a valid social
security number or current valid Oregon driver license number under section (3)
of this rule, an applicant may provide:
(a) A
valid state or federal identification containing name and photograph of the
person(s) responsible for payment on the account;
(b) A combination of:
(A) An original or certified true copy of his
or her birth certificate;
(B) A
current identification from school or employer containing a photograph;
and
(C) The name, address, and
telephone number of a person who can verify the applicant's identity, such as a
teacher, employer, or caseworker; or,
(c) Other information deemed sufficient by
the utility to establish an applicant's identification.
(5) If an applicant is denied service for
failure to provide an acceptable form of identification, the applicant may
pursue conflict resolution under the Commission's rules.
(6) Upon request, the energy or large
telecommunications utility shall protect the account from access by others
through the use of a personalized password or other means acceptable to both
the energy or large telecommunications utility and the customer.
(7) A large telecommunications utility shall
protect the identity of a customer at risk of domestic violence or other abuse.
At its option, the large telecommunications utility shall provide the identity
protection by allowing the customer to use a modified or alternative name for a
directory listing or by providing, at no cost, a non-published listing in
accordance with other applicable tariff provisions for the length of time the
endangerment exists. A customer requesting a nonpublished listing under this
section must provide:
(a) A copy of a court
order that restrains another person from contact with the customer by reason of
risk of domestic violence, as defined in ORS
135.230, or unwanted sexual
contact, as defined in ORS
163.305, abuse, as defined by
the Elderly and Disabled Person Abuse Prevention Act, ORS
124.005 et seq., or stalking, as
defined by ORS 163.730 et seq.; and
(b) An affidavit, stating that the customer
is financially unable to pay for the nonpublished listing.
Notes
Stat. Auth.: ORS 183, 756, 757 & 759
Stats. Implemented: ORS 756.040
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