Or. Admin. Code § 860-021-0635 - [Effective until 10/24/2025] Notice of Enhanced Protections
(1) Electric utilities must notify customers
of the availability and terms of applicable enhanced protections and programs
under the following circumstances:
(a) Upon
customer enrollment in the utility's income-qualified bill discount
program.
(b) When the customer
contacts the utility regarding bill pay assistance.
(c) Upon issuance of a disconnection notice
for nonpayment.
(d) Within 24 hours
of a customer being disconnected for nonpayment.
(e) Upon a customer's request for
reconnection following a disconnection for nonpayment.
(2) Electric utilities must:
(a) Notify partnering community action
agencies of available protections for qualifying customers and provide digital
or paper reference materials to assist with outreach efforts.
(b) Include accessible, up-to-date
information on their websites regarding the availability and terms of
disconnection protections and other related programs.
(3) Energy utilities must train their
customer service representatives to offer and discuss applicable programs and
provide accurate information on eligibility and enrollment
procedures.
(4) The requirements in
sections (1) and (2) of this rule do not apply to energy utilities with
Commission-approved notification and outreach plans.
Notes
Statutory/Other Authority: ORS 183, ORS 756.040, ORS 756.060 & ORS 757.035
Statutes/Other Implemented: ORS 757.035, ORS 757.230 & ORS 757.695
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