Or. Admin. Code § 860-021-0650 - [Effective until 5/18/2025] Energy Utility Notification of Enhanced Protections
(1) Energy
utilities must notify customers of the availability and terms of applicable
enhanced protections and programs under the following circumstances:
(a) Upon customer enrollment in the utility 's
income-qualified bill discount program.
(b) When the customer contacts the utility
regarding bill pay assistance.
(c)
Upon issuance of a disconnection notice for non-payment.
(d) Within 24 hours of a customer being
disconnected for nonpayment.
(e)
Upon a customer 's request for reconnection following a disconnection for
nonpayment.
(2) Energy
utilities must:
(a) Notify partnering
community action agencies of available protections for qualifying customers and
provide digital or paper reference materials to assist with outreach
efforts.
(b) Include accessible,
up-to-date information on their websites regarding the availability and terms
of disconnection protections and other related programs.
(c) Train its customer service
representatives to offer and discuss applicable programs and provide accurate
information on eligibility and enrollment procedures.
(3) The requirements of sections (1) and (2)
of this rule do not apply to energy utilities with Commission-approved
notification and outreach plans.
Notes
Statutory/Other Authority: ORS 183, ORS 756.040, ORS 756.060 & ORS 757.035
Statutes/Other Implemented: ORS 757.035, ORS 757.230 & ORS 757.695
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