Or. Admin. Code § 860-034-0040 - Information for Utility Customers and Applicants
(1) Each small telecommunications utility
shall, upon request, furnish each customer and applicant with such information
as is reasonable to permit them to secure efficient service.
(2) Each small telecommunications utility
shall keep on file and open for public inspection at its offices, complete rate
schedules, contract forms, rules and regulations of the utility, and a copy of
the Commission's rules and regulations.
(3) Each small telecommunications utility
shall supply, upon request, a copy of the tariffs applicable to the type or
types of service furnished to the customer by the utility.
(4) Upon application for new service, or upon
subsequent request, the small telecommunications utility shall assist the
customer or applicant in selecting the most advantageous rate to meet
individual service requirements. The customer or applicant shall be responsible
for making the final selection of a rate schedule.
(5) When service is initiated and not less
than once each year thereafter, every small telecommunications utility shall
give its residential customers a written summary of their rights and
responsibilities. If service is initiated without a personal visit between the
small telecommunications utility and the customer, the utility shall mail the
summary to the customer no later than when the first bill statement is mailed.
A small telecommunications utility satisfies the annual notification
requirement by prominent publication of the information in a telephone
directory distributed to its customers annually. The summary shall include the
text of a summary prepared by the Commission's Consumer Services Division or
prepared by the small telecommunications utility and approved by the Commission
that describes:
(a) The customer's option to
designate a third party to receive bills and notices and the availability of
notices in languages other than English;
(b) Applicable financial assistance programs,
such as the Oregon Telephone Assistance Program and Link-Up America;
(c) The availability of medical
certificates;
(d) Special payment
options. Late-payment charges, if any, shall be explained, along with the
availability of any preferred billing date option;
(e) Procedures for conflict resolution,
including how to register a dispute with the small telecommunications utility
and with the Commission and the toll-free number of the Commission's Consumer
Services Division;
(f) Listings of
consumer organizations that participate in Commission proceedings, including
addresses and telephone numbers, may be requested from the Commission's
Consumer Services Division; and
(g)
The Commission's telephone solicitation rules.
(6) When service is initiated, the small
telecommunications utility shall inquire whether the customer would like to
receive notices in a language other than English and will inform the customer
of the type of notices and translations currently available. If the language
chosen is not available, the small telecommunications utility will tell the
customer the translated version does not yet exist, but that the customer's
interest will be recorded for the Commission. Each small telecommunications
utility shall retain a record of the number of requests for notices and
summaries in non-English languages in a format that can be forwarded to the
Commission immediately upon request. The reports shall specify the number of
requests for each language.
(7)
Notices approved by the Commission shall be posted in a conspicuous place in
each small telecommunications utility office where credit matters are
transacted, setting forth the rights and responsibilities of customers under
these rules. The notices shall be printed in large boldface type and shall be
written in language that is easy to understand.
Notes
Stat. Auth.: ORS 183, 756 & 759
Stats. Implemented: ORS 759.045
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.