(1) A small
telecommunications utility shall provide a multilingual disconnect notice when
5 percent or 500 customers, whichever is the lesser, have requested such a
notice.
(2) Disconnect notices as
required in section (1) of this rule shall contain the following information
translated into the requested languages:
IMPORTANT NOTICE: Your telephone services will be shut off due
to an unpaid balance on your account. You must act immediately to avoid
shutoff. Important information about how you can avoid shutoff is printed in
English in the enclosed notice. If you cannot understand English, please find
someone to translate the notice. If translation assistance is unavailable,
please contact (name) at (phone number) who will try to help you. Information
on customer's rights and responsibilities printed in this language is also
available by calling that number. YOU MUST ACT NOW TO AVOID SHUTOFF.
(3) The Commission may grant a
waiver of the multilingual notice requirement under OAR
860-034-0010(1),
for a period not to exceed two calendar years, if the small telecommunications
utility shows that it Oregon customers would not benefit from such notice. The
small telecommunications utility may request a waiver of the multilingual
notice every two years.
(4) The
Commission will translate a consumer's rights and responsibilities summary into
the following non-English languages: Spanish, Vietnamese, Cambodian, Laotian,
and Russian. The Commission will provide copies to a small telecommunications
utility upon request.
(5) The small
telecommunications utility shall record all requests and promptly mail the
requested version of the summary to the consumer.
Notes
Or. Admin. Code §
860-034-0050
PUC 6-1993, f. & cert.
ef. 2-19-93 (Order No. 93-185); PUC 14-1997, f. & cert. ef. 11-20-97; PUC
15-2001, f. & cert. ef. 6-21-01; PUC 6-2011, f. & cert. ef.
9-14-11
Stat. Auth.: ORS 183, 756 & 759
Stats. Implemented: ORS
756.040 &
759.030
