Or. Admin. Code § 860-036-1160 - Continued or Restored Service Pending Informal or Formal Dispute

(1) A complainant with an informal or formal complaint is entitled to continued or restored service if:

(a) Disconnection of service is or was based on grounds other than tampering with water utility property, stealing, diverting, or engaging in unauthorized use of water;

(b) A bona fide dispute exists in which the facts asserted entitle the complainant to service;

(c) The complainant diligently pursues dispute resolution under the Commission's rules; and

(d) The complainant pays all undisputed amounts for water service pending resolution of the dispute.

(2) In determining whether the conditions in section (1) of this rule are met for a complainant with an informal complaint, the water utility must consult with the Consumer Services Section.

(3) A complainant with a formal complaint may request a hearing to determine entitlement to continued or restored service. Unless extraordinary circumstances exist, the Commission will conduct the hearing by telephone within three business days. Notice of the hearing will be provided to the complainant and the water utility at least 12 hours before the date and time of the hearing.

Notes

Or. Admin. Code § 860-036-1160

PUC 1-2017, f. & cert. ef. 1/24/2017

Stat. Auth.: ORS 183, 756, 757

Stats. Implemented: ORS 756.040, 756.500