Or. Admin. Code § 860-036-1420 - Time-Payment Plans for Residential Water Service
(1) A water utility must offer time-payment
plans to allow a customer to pay past-due amounts over a period of time, unless
the amounts owing relate to theft of service, tampering, unauthorized use of
water, or failure to abide by the terms of a time-payment plan. The customer
must make the initial payment within one business day of agreeing to the
time-payment plan.
(2) A water
utility must offer time-payment plans to:
(a)
A current residential customer with past-due amounts; and
(b) A residential customer whose service was
voluntarily disconnected and who reapplies for service within 20 calendar days
of disconnection.
(3) A
water utility must offer the customer the option to choose between a
levelized-pay arrearage plan and an equal-pay arrearage plan:
(a) A customer who selects a levelized-pay
arrearage plan must make an initial payment equal to one-twelfth of the sum of
the average annual bill and past-due balance. The customer will make a like
payment each month for the next 11 months. The water utility must review the
levelized-pay arrearage plan within four to six months of the agreement and
modify payments if there is a change in rates or significant variations in the
amount of water consumed by the customer.
(b) A customer who selects an equal-pay
arrearage plan must make an initial payment equal to one-twelfth the account
amount and a like payment for each of the next 11 months, plus pay monthly
amounts billed for current usage.
(4) The water utility and customer may agree
to an alternate time-payment plan provided the utility informs the customer of
the options in section (3) of this rule.
(5) Upon request, a water utility must
provide a written explanation of the terms of an agreed-upon time-payment
plan.
(6) If the customer changes
residence within the water utility's service area during a time-payment plan,
the terms of the time-payment plan continue.
(7) A customer's failure to abide by the
terms of a time-payment plan agreement is grounds for disconnection after
providing notice as required by OAR
860-036-1510(4)(b).
Notes
Stat. Auth.: ORS 183, 756, 757
Stats. Implemented: ORS 756.040
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