Or. Admin. Code § 860-036-2030 - Customer Notice Requirements for a General Rate Revision

(1) After electronically filing a general rate revision, the water utility must provide a separate written notice of the filing to all customers within 15 calendar days of the date the general rate revision was filed. In addition, the notice must be posted in the water utility's office and on its website, if available, and provided to the Consumer Services Section.

(2) The notice to the customers must be provided as either a separate written notice inserted in the water utility's regular billing or a written notice delivered to each customer.

(3) The customer notice must include:

(a) The information required by OAR 860-036-1100(2);

(b) The following statement: "This notice is to inform customers that (insert name of water utility) filed a general rate revision with the Public Utility Commission. This notice provides general information regarding the utility's proposed changes and the effect it will have on customers' bills if approved by the Commission. Customers may request to receive notice of the time and place of any hearing on the matter by contacting the Public Utility Commission of Oregon, Administrative Hearings Division, at 503-378-6678. The calculations and statements contained in the water utility's filing and this notice are not binding on the Commission."

(c) The amount of the change in annual revenue the water utility is seeking;

(d) The total amount of annual revenue the water utility is requesting;

(e) A comparison of the current and the proposed average monthly bills for each customer class expressed in dollars;

(f) The reasons the water utility is requesting the proposed change;

(g) A statement that copies of the water utility's application, testimony, and exhibits are available at the water utility's main office; and

(h) The contact information of the water utility's representative that customers may contact to receive additional information or a copy of the filing. Contact information includes name, address, telephone number, and email address if available.

Notes

Or. Admin. Code § 860-036-2030

PUC 1-2017, f. & cert. ef. 1/24/2017

Stat. Auth.: ORS 183, 756, 757

Stats. Implemented: ORS 756.040