4 Pa. Code § 120d.103 - Scope
(a) The quality
assurance reviews in this chapter will be employed in accordance with the time
frames in §
120d.104 (relating to time frames
and procedures for quality assurance reviews). These reviews will be used to
evaluate the performance of various aspects of a telecommunicator's duties. In
addition to measuring individual performance, these reviews will aid in
determining whether the processes used by the telecommunicators are
functionally efficient on a regular basis.
(b) The quality assurance provisions in this
chapter apply to all 911 communications centers operating in this Commonwealth
and to all remote dispatch points operated by a city, borough or township of
this Commonwealth which are included within the 911 communications system
identified in a county 911 plan. Each county, city, borough or township that
operates a 911 communications center or remote dispatch point included in a 911
county plan shall be responsible for implementing the quality assurance
provisions of this chapter as they apply to their employes.
Notes
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