52 Pa. Code § 59.13 - Complaints
(a)
Investigations. Each public utility shall make a full and
prompt investigation of complaints made to it or through the Commission by its
customers.
(b)
Records of
complaints. Each public utility shall preserve written or recorded
service complaints showing the name and address of the complainant, the date
and character of the complaint, and the adjustment or disposal made of the
complaint. Records required by this chapter shall be kept within this
Commonwealth at an office or offices of the utility located in the territory
served by it, and shall be open for examination by the Commission or its
staff.
Notes
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