When a contact occurs between a customer and an NGS to
request a change of the NGS, upon receiving direct oral confirmation or written
authorization from the customer to change the NGS, the customer's new NGS
shall:
(1) Notify the NGDC of the
customer's NGS selection by the end of the next business day following
completion of the application process. The NGDC shall verify the accuracy of
the information provided by the NGS by matching at least two data elements such
as name and account number, or address and account number, with NGDC
records.
(2) Upon receipt of this
notification, the NGDC shall send the NGDC ratepayer of record a confirmation
letter noting the proposed change of NGS. This letter shall include notice of a
10-day waiting period in which the order may be canceled before the change of
the NGS takes place. The notice shall include the date service with the new NGS
will begin unless the customer contacts the NGDC to cancel the change. The
10-day waiting period shall begin on the day the letter is mailed. The letter
shall be mailed by the end of the next business day following the receipt of
the notification of the customer's selection of a NGS.
Notes
The
provisions of this § 59.93 adopted July 7, 2000, effective
7/8/2000, 30 Pa.B.
3451.
The provisions of this § 59.93 issued under the Public
Utility Code,
66 Pa.C.S. §
§
501,
504-506,
1301 and
1501.
This section cited in 52 Pa. Code §
111.6 (relating to
discipline).
