52 Pa. Code § 62.73 - Standards and pricing practice for retail natural gas service
In furnishing retail natural gas service, NGDCs and NGSs or any entity that otherwise provides retail natural gas service information to customers, shall comply with the following:
(1) Use common and consistent terminology in
customer communications, including marketing, billing and disclosure statements
and use the standard pricing unit of the NGDC. The three standard pricing units
that are currently used by NGDCs are ccfs, Mcfs and Dths.
(2) Use the term NGDC as described in §
62.72 (relating to definitions) as
a standard term.
(3) Use the terms
as defined in the Commission's "Consumer's Dictionary for Natural Gas
Competition" (Dictionary), maintained on file in the Commission's Office of
Communications. NGDCs shall provide this Dictionary upon customer request, and
the "Common Natural Gas Competition Terms" as described in paragraph (4) shall
indicate the phone number and address of the NGDC to request the
Dictionary.
(4) Each NGDC will
distribute the "Common Natural Gas Competition Terms," found in 62.80 (relating
to common natural gas competition terms), as part of its consumer education
program, as a bill insert or in a separate mailing once per year for the life
of the NGDC's choice education campaign, which is mandated in
66 Pa.C.S.
2206(d) (relating to
consumer protections and customer service).
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