The LEC report shall include the following:
(1) A statement of the claim or dispute and a
copy thereof if the claim or dispute was made in writing.
(2) The position of the LEC and the results
of investigation.
(3) An itemized
statement of the account, specifying amounts credited or due as a result of the
disputed subject matter.
(4) A
statement that service will not be suspended pending completion of the dispute
process, including both informal and formal complaints, so long as the
customer:
(i) Pays all nondisputed
amounts.
(ii) Files an informal
complaint with the Commission within 10 days of the date on which the LEC
mailed the written summary to the customer.
(5) The address and telephone number of the
LEC office where payment can be made or information obtained.
(6) A complete explanation of procedures for
filing an informal complaint with the Commission (see §
64.152 (relating to informal
complaint filing procedures)). If a written report is not requested by the
complaining party or deemed necessary by the LEC, the LEC must provide the
information in §
64.152(a)(1)-(3) and
(6). In addition, the LEC should provide the
telephone number and address of the office of the Commission where the informal
complaint may be filed.
(7) The
date on or after which the account will be delinquent unless a payment
agreement is entered into or an informal complaint is filed with the
Commission. The date may not be earlier than the original due date of the bill
or 10 days after the mailing or personal delivery of the written summary,
whichever is later.
Notes
The
provisions of this § 64.142 adopted November 30, 1984, effective
1/1/1985, 14 Pa.B. 4354; amended
July 21, 1995, effective 7/22/1995, 25 Pa.B. 2887; amended July 17,
1998, effective 7/18/1998, 28
Pa.B. 3394.
The provisions of this § 64.142 amended under the
Public Utility Code,
66 Pa.C.S. §
§
501,
504-506,
1301 and
1501.
This section cited in 52 Pa. Code §
63.15 (relating to complaint
procedures); 52 Pa. Code §
64.74 (relating to procedures upon
customer contact before suspension); 52 Pa. Code §
64.81 (relating to limited notice
upon noncompliance with report or order); 52 Pa. Code §
64.141 (relating to general rule);
and 52 Pa. Code §
64.153 (relating to Commission
informal complaint procedures).
