52 Pa. Code § 65.3 - Complaints

(a) Investigations. A public utility shall make a full and prompt investigation of complaints made by the Commission or by others, including customers, relating to service or facilities.

(b) Records of complaints. A public utility shall preserve for a period of at least 5 years, written service complaints showing the name and address of the complainant, the date and character of the complaint and the final disposition of the complaint.

Notes

52 Pa. Code § 65.3

The provisions of this § 65.3 adopted March 25, 1946; amended August 15, 1980, effective 8/16/1980, 10 Pa.B. 3356.

The provisions of this § 65.3 issued under the Public Utility Code, 66 Pa. C.S. § § 317, 501, 504, 506, 1301, 1304, 1501, 1502, 1503, 1504, 1507, 1508, 1701, 1702 and 1704.

This section cited in 25 Pa. Code §109.701 (relating to reporting and recordkeeping).