(a)
Invoices. When billing for MA services or items, a provider
shall use the invoices specified by the Department or its agents, according to
billing and other instructions contained in the provider handbooks.
(b)
Time frame. MA providers
shall submit invoices correctly and in accordance with established time frames.
For purposes of this section, time frames referred to are indicated in calendar
days.
(1) A provider shall submit original or
initial invoices to be received by the Department within a maximum of 180 days
after the date the services were rendered or compensable items provided.
Nursing facility providers and ICF/MR providers shall submit original or
initial claims to be received by the Department within 180 days of the last day
of a billing period. A billing period for nursing facility providers and ICF/MR
providers covers the services provided to an eligible recipient during a
calendar month and starts on the first day service is provided in that calendar
month and ends on the last day service is provided in that calendar
month.
(2) Departmental receipt of
a claim is evidenced by appearance of the claim on a remittance advice (RA).
The claim reference number (CRN) identifies when the claim was received by the
Department. The first digit of the CRN indicates the year. The next three
digits refer to the Julian Calendar date.
(3) Resubmission of a rejected original claim
or a claim adjustment shall be received by the Department within 365 days of
the date of service, except for nursing facility providers and ICF/MR
providers. Resubmission of a rejected original claim or claim adjustment by a
nursing facility provider or an ICF/MR provider shall be received by the
Department within 365 days of the last day of each billing period.
(4) A claim which has been submitted to the
Department not appearing within 45 days following that submission, should be
resubmitted by the provider. Similarly, a claim which appears as a pend on a
remittance advice and does not subsequently appear as an approved or rejected
claim before the expiration of an additional45 days should be resubmitted
immediately by the provider.
(c)
Invoice exception
criteria. Invoices submitted after the 180-day period will be rejected
unless they meet the criteria established in paragraph (1) or (2).
(1) Eligibility determination was requested
within 60 days of the date of service and the Department has received an
invoice exception request from the provider within 60 days of receipt of the
eligibility determination.
(2)
Payment from a third party was requested within 60 days of the date of service
and the Department has received an invoice exception request from the provider
within 60 days of receipt of the statement from the third party.
(d)
Other invoice exception
requirements. In addition to the requirements in subsection (c), the
following requirements apply:
(1) A provider
shall submit invoice exception requests in writing to the Office of Medical
Assistance Programs.
(2) A request
for an invoice exception shall include supporting documentation, including
documentation to and from the CAO or third party. A correctly completed invoice
shall accompany the request.
(3)
The Department may request additional documentation to justify approval of an
exception. If the requested documentation is not received within 30 days from
the date of the Department's request, a decision will be made based on
available information.
(4) Invoice
exceptions will be granted on a one time basis. Exception claims rejected
through the claims processing system due to provider error will not be granted
additional exceptions. Claims may be resubmitted directly to the claims
processing system in accordance withsubsection (b). The claim shall indicate
the CRN of the exception claim on the invoice.
(5) No exceptions to the normal invoice
processing deadlines will be granted other than under this section. In
addition, if a provider's claim to the Department incurs a delay due to a third
party or an eligibility determination, and the 180-day time frame has not
elapsed, the provider shall still submit the claim through the normal claims
processing system. A request for an exception to the 180-day time frame is not
required whenever the provider can submit the claim within that 180-day
period.
(6) No exceptions will be
granted for claims which were submitted for normal processing within normal
deadlines and rejected by the Department due to provider
error.