55 Pa. Code § 3680.48 - Children's grievances
(a) The
legal entity shall ensure that a written policy and procedure governing the
filing of a grievance by children is developed and implemented.
(b) The grievance procedure shall be written
in a clearly understandable fashion and shall be designed so that children may
file grievances without fear of retaliation.
(c) The procedure shall be explained to the
child as soon as the child begins to receive services.
(d) Notation shall be made in a child's
record that the agency's grievance procedure was explained to the
child.
(e) The grievance procedure
shall be explained to children who can be reasonably expected to understand it,
as determined by the legal entity.
Notes
The provisions of this § 3680.48 issued under Articles II, VII, IX and X of the Public Welfare Code (62 P. S. §§ 201-211, 701-774, 901-922 and 1001-1080).
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