58 Pa. Code § 501a.3 - Employee training program
(a) The
employee training program required under §
501a.2(d)(5)
(relating to compulsive and problem gaming plan) must include instruction in
the following:
(1) Characteristics and
symptoms of compulsive behavior, including compulsive and problem
gambling.
(2) The relationship of
compulsive and problem gambling to other addictive behavior.
(3) The social and economic consequences of
compulsive and problem gambling, including debt, treatment costs, suicide,
criminal behavior, unemployment and domestic issues.
(4) Techniques to be used when compulsive and
problem gambling is suspected or identified.
(5) Techniques to be used to discuss
compulsive and problem gambling with patrons and advise patrons regarding
community, public and private treatment services.
(6) Procedures designed to prevent serving
alcohol to visibly intoxicated gaming patrons.
(7) Procedures designed to prevent persons
from gaming after having been determined to be visibly intoxicated.
(8) Procedures for the dissemination of
written materials to patrons explaining the casino self-exclusion program,
described in Chapter 503a (relating to casino self-exclusion).
(9) Procedures for removing an excluded
person, an underage individual or a person on the casino self-exclusion list
from a licensed facility including, if necessary, procedures that include
obtaining the assistance of appropriate law enforcement personnel.
(10) Procedures for preventing an excluded
person or a person on the casino self-exclusion list from being mailed any
advertisement, promotion or other target mailing no later than 5 business days
after receiving notice from the Board that the person has been placed on the
excluded person or casino self-exclusion list.
(11) Procedures for preventing an individual
under 21 years of age from receiving any advertisement, promotion or other
target mailing.
(12) Procedures to
prevent an excluded person, an individual under 21 years of age or a person on
the casino self-exclusion list from having access to or from receiving
complimentary services, or other like benefits.
(13) Procedures to prevent an excluded
person, an individual under 21 years of age or a person on the casino
self-exclusion list from cashing checks.
(b) Training and training materials shall be
updated annually and include current research and information on responsible
and problem gambling.
(c) Training
for employees shall be conducted by a person with specialized knowledge, skill,
training and experience in responsible gaming employee training programs as
part of the employee's orientation.
(d) Employees who have received training
shall be certified by the slot machine licensee under §
501a.2(d)(6) upon
completion of the training.
(e)
Employees are required to receive periodic reinforcement training at least once
every calendar year starting with the year following the year in which the
employee was hired. The date of the reinforcement training shall be recorded in
each employee's personnel file.
(f)
Employees shall report suspected or identified compulsive or problem gamblers
to a designated key employee or other supervisory employee.
(g) The identity of an individual suspected
of known compulsive or problem gambling shall be confidential except as
provided under §
503a.3(f)
(relating to casino self-exclusion list) and section 1516(d) of the act
(relating to list of persons self excluded from gaming activities).
(h) Slot machine licensees may collaborate
with a person with specialized knowledge, skill, training and experience in
responsible gaming employee training programs to develop an in-house or
Internet-based employee training program to provide the training and
reinforcement training required under this chapter.
Notes
The provisions of this § 501a.3 amended under 4 Pa.C.S. §§ 1202(b)(15) and (30), 1207(2), (5), (8) and (9), 1212, 13A02(1) and (2), 13A26(c), 1509, 1516, 1518(a)(13) and 1602.
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