Tenn. Comp. R. & Regs. 0780-05-09-.28 - PROFESSIONAL CONDUCT

The Commissioner may deem a cemetery company, or any cemetery operator, to have violated the rules of professional conduct for:

(1) Failing to perform legal obligations under any contract with a purchaser;

(2) Negligently failing to protect the safety, health and welfare of the public in the performance of the registrant's professional duties;

(3) Providing any false or misleading statement on any reports submitted to the Commissioner;

(4) Selling or offering to sell any contract in violation of the Tennessee Pre-paid Funeral Benefits Act [Tenn. Code Ann. §§ 62-5-401 et seq.];

(5) Failing to submit payment within the time provided by a written notice from Burial Services assessing a fee pursuant to statute or rule;

(6) Failing to respond within the time specified in any notice from Burial Services, provided, however, that the director may grant a request for extension submitted within the period of time stated in the original notice; or

(7) Treating members of the public in an unreasonable manner that, under the circumstances, falls below the standard of professional cemetery operators. Such treatment includes, but is not limited to:

(a) Abusive, aggressive, hostile, or disrespectful conduct; or

(b) Being unresponsive to a member of the public for an unreasonable period of time without justification, such as: not returning phone calls, not answering inquiries, or leaving a member of the public unattended.

Notes

Tenn. Comp. R. & Regs. 0780-05-09-.28

Original rule filed November 14, 2014; effective 2/12/2015.

Authority: T.C.A. §§ 46-1-301(b), 46-1-206(c), 46-1-306(a)(7), and §§ 62-5-401 et seq.