1 Tex. Admin. Code § 372.951 - Interview Requirements
(a) Except as
noted in §
372.654 of this chapter (relating
to SNAP-CAP Certification Process), the Texas Health and Human Services
Commission (HHSC) requires an interview to determine eligibility for:
(1) TANF and SNAP applicants;
(2) TANF recipients at the periodic
eligibility review; and
(3) SNAP
recipients at recertification.
(b) HHSC conducts the interview with
applicants and recipients face-to-face if:
(1) the applicant or recipient requests a
face-to-face interview;
(2) a
member of the household is currently disqualified from TANF or SNAP because of
an intentional program violation, unless the household proves to HHSC's
satisfaction that the interview requirement is a hardship as described in
subsection (c)(2) of this section;
(3) HHSC is unable to reach the applicant or
recipient by telephone.
(c) Unless the applicant or recipient
requests a face-to-face interview, HHSC conducts the interview with the
applicant or recipient by telephone if the household provides HHSC a contact
telephone number and:
(1) all adult members
of the household are elderly or disabled and have no earned income;
(2) a hardship as determined by HHSC (such as
illness, prolonged severe weather, transportation difficulties, or conflict
with a work or training schedule) prevents a face-to-face interview in the
office;
(3) the applicant resides
in a shelter for battered women and would be in danger if she left the center;
or
(4) HHSC chooses to conduct the
interview by telephone.
Notes
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