13 Tex. Admin. Code § 2.53 - Service Complaints
(a) Complaints
regarding agency services must be submitted in writing to the director and
librarian. Complaints may be mailed to Director and Librarian, Texas State
Library and Archives Commission, P.O. Box 12927, Austin, Texas, 78711-2927;
hand-delivered at 1201 Brazos Street, Austin, Texas, 78701, or sent by email to
dir.lib@tsl.texas.gov. The agency will review, investigate, and respond to
complaints within 10 business days from the date the complaint is received. The
agency will notify the complainant if additional time is necessary to
investigate a complaint.
(b) The
agency will maintain a record of complaints filed. This will include
information about parties to the complaint, the subject matter of the
complaint, a summary of the results of the review or investigation of the
complaint, and its disposition.
(c)
The agency will make information available describing its procedures for
complaint investigation and resolution.
Notes
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