16 Tex. Admin. Code § 121.95 - Complaints
(a) The department shall list, with its
business telephone number, a toll-free telephone number established to accept
complaints relating to a health profession regulated by the
department.
(b) A license holder
shall notify each client or a minor client's authorized representative of the
name, mailing address, email address, telephone number, and website of the
department for the purpose of directing complaints to the department. A license
holder shall display this notification:
(1)
on a sign prominently displayed in the primary location of practice of each
license holder, if any; and
(2) on
written documents including a written contract, a bill for service, or
information brochure provided by the license holder to a client or third
party.
(c) The commission
has adopted rules in Chapter 100 related to handling complaints regarding
standard of care pursuant to Texas Occupations Code §
51.2031.
(d) A qualified person may assist the
department in the review and investigation of complaints and is immune from
liability related to these activities pursuant to Texas Occupations Code §
51.252.
(e) Provisions regarding the confidentiality
of complaint and disciplinary information under this chapter are located in
Texas Occupations Code §
51.254.
(f) The department may disclose a complaint
or investigation and all information and materials compiled by the department
in connection with the complaint or investigation to a person's certifying
entity in accordance with Texas Occupations Code §
51.254.
(g) For purposes of this chapter, a health
profession is a profession for which the enabling statute is located in Title
3, Texas Occupations Code, or that is determined to be a health profession
under other law.
Notes
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