16 Tex. Admin. Code § 25.21 - General Provisions of Customer Service and Protection Rules
(a) Application.
Unless the context clearly indicates otherwise, in this subchapter the term
"electric utility" applies to all electric utilities that provide retail
electric utility service in Texas. It does not apply to municipal
utilities.
(b) Purpose. The purpose
of the rules in this subchapter is to establish minimum customer service
standards that electric utilities must follow in providing electric service to
the public. Nothing in these rules should be interpreted as preventing an
electric utility from adopting less restrictive policies for all customers or
for differing groups of customers, as long as those policies do not
discriminate based on race, color, sex, nationality, religion, or marital
status.
(c) Definitions. The
following words and terms when used in this subchapter shall have the following
meanings, unless the context indicates otherwise.
(1) Applicant--A person who applies for
service for the first time or reapplies after disconnection of
service.
(2) Burned Veteran--A
customer who is a military veteran who a medical doctor certifies has a
significantly decreased ability to regulate the body temperature because of
severe burns received in combat.
(3) Customer--A person who is currently
receiving service from an electric utility in the person's own name or the name
of the person's spouse.
(4)
Days--Unless the context clearly indicates otherwise, in this subchapter the
term "days" shall refer to calendar days.
Notes
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