16 Tex. Admin. Code § 26.311 - Information Relating to Operator Services
(a) Purpose. The provisions of this
subchapter are intended to ensure that competitive operator services are
provided in a fair and reasonable manner and to maximize consumer choice by
ensuring that consumers have access to their carriers of choice when using
telephones intended for use by the public.
(b) Application. This section does not apply
to a deregulated company holding a certificate of operating authority or to an
exempt carrier under Public Utility Act (PURA) §52.154.
(c) Definition. The term "rate information,"
when used in this subchapter, shall mean all charges ultimately charged to the
end user by the operator service provider (OSP), including any surcharges,
fees, and any other form of compensation charged by the OSP on behalf of the
call aggregator.
(d) Complaints
relating to operator services.
(1) The OSP
shall have a toll-free telephone number that callers may use, during normal
business hours, to voice complaints and make inquiries. After normal business
hours, the OSP shall have an answering machine/mechanism to receive
complaints.
(2) Section
26.30 of this title (relating to
Complaints) shall apply to all complaints under this subchapter.
(3) The commission may formally investigate
any complaint against any OSP, interexchange carrier or dominant certificated
telecommunications utility alleged to have violated the provisions of this
subchapter. The company shall be given an opportunity to informally resolve any
complaint involving violation of these rules. If no resolution is achieved
informally, the commission may formally investigate the complaint upon its own
motion or upon request of the original complainant.
(e) Enforcement. Upon proper notice,
evidentiary hearing, and determination that a violation has occurred or is
about to occur, the commission may take action to stop, correct or prevent the
violation. Any OSP found to be in violation of provisions of this subchapter is
subject to administrative penalties, civil penalties, and injunctive relief
pursuant to the PURA §§15.023, 15.028, and 15.021.
Notes
State regulations are updated quarterly; we currently have two versions available. Below is a comparison between our most recent version and the prior quarterly release. More comparison features will be added as we have more versions to compare.
No prior version found.