16 Tex. Admin. Code § 26.321 - 9-1-1 calls, "0-" calls, and End User Choice
(a) This section does not apply to a
deregulated company holding a certificate of operating authority or to an
exempt carrier under Public Utility Act (PURA) §52.154.
(b) A contract between an operator service
provider (OSP) and a call aggregator for the provision of operator services
through telephones that are intended for public use shall require the call
aggregator to allow 9-1-1 calls to be outpulsed directly to the public service
answering point without requiring a coin or credit card.
(c) Where end user choice, as defined in
§
26.5 of this title (relating to
Definitions), is not available, a contract between an OSP and a call aggregator
for the provision of operator services through telephones that are intended for
public use shall require the call aggregator to allow "0-" calls and to
directly, without charge to the calling party, route all "0-" calls to an OSP
that provides access to emergency services that meet the technical standards
set forth in paragraphs (1) - (6) of this subsection. The OSP shall:
(1) identify the originating telephone number
and the location of the originating telephone, except dominant certificated
telecommunications utilities (DCTUs) shall be allowed to identify the location
using internal sources such as repair service or business office records if
such internal sources are accessible to operators for emergency purposes 24
hours a day;
(2) have a complete
and current list of all emergency service provider telephone numbers for each
NPA-NXX served, including, but not limited to, police or sheriff, fire, and
ambulance;
(3) be available 24
hours a day, seven days a week, without requiring a coin or credit
card;
(4) promptly connect the
appropriate emergency service provider;
(5) stay on the line until such time as the
operator determines that the caller has been connected to the proper emergency
service provider; and
(6) require
that the call aggregator make a test call when equipment providing access to
the OSP is installed, serviced, or relocated and at least semi-annually from
each originating telephone number subscribed to the OSP, in order to verify the
originating telephone number and the location of the telephone, unless the OSP
receives automatic number identification (ANI), as defined in §
26.5 of this title for that
telephone number.
(d)
When and where available, use of end user choice is required.
(e) The requirements of this section shall
not apply to telephones located in confinement facilities.
(f) Nothing in this section shall be deemed
to require the initial routing of "0-" calls from pay telephones owned by a
local exchange company that provides access to emergency service providers and
that meets the requirements enumerated in §
26.315 of this title (relating to
Requirements for Dominant Certificated Telecommunications Utilities (DCTUs)) to
any OSP other than the local exchange company itself.
Notes
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