16 Tex. Admin. Code § 95.50 - Reporting Requirements
(a) For
purposes of this section, "Market" means the legal boundaries of a municipality
as defined in §
RSA 1.005 of
the Local Government Code or the metropolitan statistical area as defined by
the Office of Management and Budget.
(b) A permit holder must electronically file
with the department reports required by subsections (c)(1) and (d).
(c) For purposes of the required Disability
Compliance Report , the transportation network company is required to submit the
information in subsection (c)(1) and (c)(2) within the 100th day after the
transportation network company begins a pilot program.
(1) Disability Compliance Report . A report
under this paragraph must include:
(A)
Criteria for determining the four largest markets that the transportation
company operates in this state;
(i) Identify
the market(s) in which the transportation network company implemented the
Accessibility Pilot Program; and
(ii) Explain the reason(s) for selecting the
market(s) that the transportation network company used to implement the
Accessibility Pilot Program.
(B) The services offered to passengers with
disabilities, including such passengers using a fixed-frame
wheelchair.
(C) A step-by-step
explanation demonstrating the process for an individual to join and utilize the
accessibility functions of their transportation network service Accessibility
Pilot Program.
(D) A detailed plan
that ensures referrals to alternate providers of fixed-frame
wheelchair-accessible service are made in a manner that does not unreasonably
delay the provision of service. The detailed plan must at a minimum:
(i) explain why the alternate provider of
fixed-frame wheelchair-accessible service will not cause unreasonable delay in
service;
(ii) include the initial
number of alternate providers;
(iii) provide the average number of vehicles
equipped to provide fixed-frame wheelchair-accessible service and available to
each alternate provider;
(iv) state
the hours each alternate provider of fixed frame wheelchair-accessible service
is available for service; and
(v)
describe the procedures to monitor and ensure alternate providers meet and
maintain service levels that do not unreasonably delay fixed-frame
wheelchair-accessible service.
(2) Disability Compliance Report Data
Requirements. A report under this paragraph also must include:
(A) The number of vehicles equipped to
accommodate a passenger with a fixed-frame wheelchair that were available
through the company's digital network in the Accessible Pilot Program
market.
(B) The number of
fixed-frame wheelchair requests.
(C) The number of rides provided to
passengers using fixed-frame wheelchairs.
(D) The number of instances in which the
company referred a passenger using a fixed-frame wheelchair to an alternate
provider because the passenger could not be accommodated by the
company.
(E) Average wait times for
Accessibility Pilot Program market area. The permit holder must track and
report the average time elapsed between the time a passenger initially
requested a ride and the time the ride began for each:
(i) passenger using a fixed-frame wheelchair
serviced by the permit holder;
(ii)
passenger using a fixed-frame wheelchair referred to an alternate provider;
and
(iii) non-wheelchair accessible
requested ride.
(3) A report submitted under this subsection
that fails to demonstrate compliance will be considered incomplete and subject
to correction and resubmission.
(4)
The report must contain a table of contents with each section of the report
marked to identify the content cross referenced to each paragraph and
subparagraph of this section.
(5) A
transportation network company may submit supplemental reports to the
department every 90th day.
(d) Accessibility Pilot Program Report . The
report required by this subsection must be aggregated in ninety (90) day
increments. The report must include final values for the entire period of the
Accessibility Pilot Program and at a minimum include:
(1) The number of vehicles equipped to
accommodate a passenger using a fixed-frame wheelchair that were available
through the company's digital network in the Accessibility Pilot Program
market.
(2) The number of
fixed-frame wheelchair requests.
(3) The number of rides provided to
passengers using a fixed-frame wheelchair.
(4) The number of instances in which the
company referred a passenger using a fixed-frame wheelchair to an alternate
provider because the passenger could not be accommodated by the
company.
(5) Average wait times for
Accessibility Pilot Program market area. The permit holder must track and
report the average time elapsed between the time a passenger initially
requested a ride and the time the ride began for each:
(A) passenger using a fixed-frame wheelchair
serviced by the permit holder;
(B)
passenger using a fixed-frame wheelchair referred to an alternate provider;
and
(C) non-wheelchair accessible
requested ride.
Notes
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