19 Tex. Admin. Code § 1.115 - Referral of Certain Complaints to Other Agencies or Entities
Once the Agency receives a student complaint form, the Agency may refer the complaint to another agency or entity as follows:
(1) Complaints alleging that an institution
has violated state consumer protection laws, e.g., laws related to fraud or
false advertising, may be referred to the Consumer Protection Division of the
Office of the Attorney General of Texas for investigation and
resolution.
(2) Complaints
pertaining to an institution in the University of Texas System, Texas A&M
University System, University of Houston System, University of North Texas
System, Texas Tech University System, or Texas State University System may be
referred to the appropriate university system for investigation and resolution.
If a complaint is not referred to a university system for investigation and
resolution, the Agency will notify the system, at least quarterly until final
disposition of the complaint, of the status of any investigation unless the
notice would jeopardize an undercover investigation.
(3) If the Agency determines that the
complaint is appropriate for investigation and resolution by the institution's
recognized accrediting agency, the Agency may refer the complaint to the
accrediting agency. If the Agency refers the complaint to such accrediting
agency, the Agency may ask the accrediting agency to send quarterly updates in
writing to the Agency regarding the status of the investigation of the
complaint and to notify the Agency in writing of the outcome of the
investigation/resolution process for the complaint. The Agency shall have the
right to adopt any decision proposed or made or any course of action proposed
or taken by the accrediting agency as the final resolution of the matter before
the Agency. In the alternative, the Agency shall have the right to enter its
own decision based on the investigative findings of the accrediting agency to
the extent they are able to be provided. The Agency shall have the right to
terminate the referral of the complaint to the accrediting agency at any time
and may proceed to investigate and adjudicate the complaint.
(4) If the Agency determines that the
complaint is appropriate for investigation and resolution by an educational
association to which the institution belongs, the Agency may refer the
complaint to the educational association. If the Agency refers the complaint to
such an educational association, the educational association shall send monthly
updates in writing to the Agency regarding the status of the investigation of
the complaint and shall notify the Agency in writing of the outcome of the
investigation/resolution process for the complaint. The Agency shall have the
right to accept, modify, or reject any decision proposed or made or any course
of action proposed or taken by the educational association. The Agency shall
have the right to terminate the referral of the complaint to the educational
association if the Agency determines that the educational association is not
appropriately addressing the complaint.
Notes
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