19 Tex. Admin. Code § 7.56 - Complaint Resolution
Institutions operating under SARA shall make their resolution policies and procedures readily available to students taking courses under SARA provisions.
(1) Complaints
against an institution operating under SARA must first go through the
institution's own procedures for resolution grievances.
(2) If a person bringing a complaint is not
satisfied with the outcome of the institutional process for handling
complaints, the complainant may appeal, within two years of the incident, to
the board.
(3) Coordinating Board
staff will review the appeal, determine a resolution to the appeal, and notify
the complainant and the institution of the decision.
Notes
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